Single Brand

Knotty Knickers

Knotty Knickers is a monthly subscription for women’s underwear. Every month underwear will be shipped to your door in packages of 1, 2 or 3 panties in the styles of your choice. Your credit card will be billed once a month or once every other month and you are free to unsubscribe at any time.

$3
99 per month
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Reviews
         
15 ratings

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  1. Amber
             

    I wouldn’t bother. The quality is absolutely horrible and when you write their customer service, rather than address your concerns, they just say “Hopefully will do better next time.” Why would I want more dollar store quality underwear for LA Senza pricing? I

  2. Shayna
             

    Customer service is horrible. They over charge for shipping which you see when you recieved the package and the price on the stamp. Also, they do not provide a tracking number for the package. The customer service tells you to wait 1 -2 weeks extra on a package delay..just in time for you to get charged again and not received another package! The post office isn’t losing the packages and they are no delays in the mail system. I have been receiving other packages all over Canada and from the US in the correct estimated time and some packages are being recieved even earlier then estimated time… But not knotty knickers….HUGE SCAM!

  3. RS
             

    Horrible customer service. Have yet to receive my first package and have been trying to contact them for several days! I even posted on their social media since they seem to be active and they deleted my comment…oh well…you get what you pay for!

  4. Grace
             

    I ordered a red panty/bralette set, following their size guide, and when I received it, the bralette cups wouldn’t even come past my armpits (it ties in a bow at the front). I’ve sent them numerous emails, on Jan 28th, Feb 15th, Feb 21st, and again today. All I receive is their auto-reply saying someone will get in touch soon. I’ve contacted them on FB messenger, they asked for my email address to take a look into it, and then never got back to my via FB nor email. I’ve commented on their Instagram post to try to get their attention that way, and they deleted it. I’ve also DMd them on Instagram and they’re just ignoring it. This company claims to only do business with manufacturers with safe working conditions, however, you can find this exact panty/bralette set on AliExpress for $4. It’s also kind of sketchy that their site has no option for product reviews and their FB reviews are disabled.

  5. Eleanor
             

    I super love this subscription!!! I feel like people forget that it is an affordable option for undies! My experience with customer service was overwhelmingly amazing and I look forward to my orders each month! A little something for just me.

  6. Luanna
             

    Loved this sub!! Can’t wait to re-subscribe post baby! 🙂

  7. Chinel Botha
             

    This company is a total scam, you’ll never receive anything & their customer “support” team will constantly feed you lies or tell you to keep waiting without every giving you any solid answers. They don’t ever intend on sending you anything – the company is a FRAUD. Their support team are rude & they will delete any negative comments off their social media so it’s filled with all their FAKE PAID reviews. AVOID AT ALL COSTS!!!!!

  8. Elena
             

    Love my sub! Thanks for sharing! xo

  9. Megan Spain
             

    This is a horrible organization. I have been charged twice and never received a single thing. I tried to cancel and request a refund and they REACTIVATED my account and charged me AGAIN. Worst Company Ever.

  10. Ashley
             

    This company is a scam. 100%

    I ordered for April and yes there is a lot going on right now but they are such pathetic liars.
    First, I had to send multiple emails to even get a reply.

    Then they tell me they contacted Canada Post for me and Canada Post confirmed delivery. Odd since it’s not even a TRACEABLE package, so I asked for proof of delivery.
    They then change their story to they were told the whole skid had been confirmed delivered and that includes mine.
    I repeated again that mine was not delivered.

    They then FULLY change their story snd say maybe it was delayed by the post office because of Covid. But they said a half hour before that … that Canada Post confirmed it was delivered.

    I call them out on all of the lies, and then they lie again when I asked for a refund claiming their terms and conditions on their website stated they do not do refunds on lost packages. So i read them. There is nothing, not one word, about what they do with lost packages but there was a spot thay said they could do refunds as long as the account was still active.

    Why would they need to put when they do offer refunds, if they never axtually offer refunds as customer service claims.

    They have stopped responding after I demanded my money back and called them out for lying yet again.

    They have also blocked me on Instagram after I made a post about this.

    They’re scam artists.

    Period.

  11. K Palmer
             

    I was a member for several months and everything was fine until I wanted to cancel and realized it was next to impossible. I could not figure it out on their website how to do it and even after trying to get help gotten no further. I emailed them finally and said I cancel do not take any more money off of my credit card. They continue to take money. I finally spent two hours going through every single thing on there account page and I finally figured out their trickery how to cancel. Stay far away from this company.

  12. Moon
             

    This company treats people horribly and cares more about social media appearance than providing a quality service. This is why you’ll only see positive comments–they delete all negative ones. They’re a super dishonest brand and block you from messaging them if you have problems with your order.

    I gave my preferences, and they sent me 3 pairs that were EXACTLY what I said I could not wear, despite having tons of great styles I would wear being advertised on their site! I shared my honest experience with polite language on their Facebook page, and they immediately took it down and blocked me when I messaged asking for a partial refund.

    Check their reviews on Trustpilot, as well. This is a horrible company. Transparency matters, and deleting comments shows their priorities. They only cared about taking my money and not helping with anything afterwards.

    You are much better off going to Target or another big box store because they will at least try to work with you and provide customer service if something happens with your product.

  13. Shawn

    Buyer beware. I placed my order on June 10th, it said it would be here June 21-26. I gave it a little extra time due to COVID but here it is July 13th, I have been charged twice and received nothing. They do not provide tracking for the shipment. Then I message support through the site and they say they have to do an investigation that will take 2-4 days and have a disclaimer that I cannot cancel during the investigation because they will no longer have access to my billing and shipping information. What professional business does not keep a database of their clients that is accessible even after cancellation? What professional business does not just make it right and figure out the issue after they make the customer happy? I am convinced this is a scam. Still no one has got back to me from my reply on July 8th. They delete any negative comments on social media.

  14. Raechel
             

    I wouldn’t know anything about their product. My first order was sent with postage due. What a joke.

  15. Julie Clark
             

    My first order was WAY too small, even though I used their sizing chart. At first I thought I would just change my subscription to a larger size, but decided to just cancel. The “cancel” button doesn’t work, it just keeps reloading the same page. I sent them an email and they wrote back saying the only way to cancel is through their website. Even though I just told them it wasn’t working. Very unhappy. Luckily I ordered through PayPal, so I just canceled the auto payment through there. Awful customer service.

  16. Amber
             

    I saw their Facebook ads multiple times a day and read through the comments before deciding to buy. It’s obvious now that they delete negative comments.

    I’m not one to complain about a company or give bad reviews. I understand that things happen and, if let known, the company will make it right. I have given them plenty of time to rectify this situation before leaving this review.

    I was so excited to get my cute new undies. I ordered 3 pairs because I needed them…bad. They finally arrived! But, they were sitting at the post office. I got a notice in my mailbox that an additional $2.40 was due for postage. Note – I had already paid for shipping when I placed my order.

    You can only email the company, no phone number, and they are slow to respond. They finally responded and advised me that this does happen sometimes and to email the receipt when I picked them up and they would refund that amount (which they did).

    Of course, I was annoyed but went and picked up my package. Strange, the lady at the post office knew about this company and how they ship their packages – forcing the customer to come in and pay extra for shipping. She seemed very irritated with them. Maybe she has dealt with them too or has seen other customers, like myself, coming to pick up their packages from this company???

    Annoyance aside, the panties were so cute! I was anxious to get home and try them on.

    I ordered XL because I wear an XL. They state on their website, and in the comments of their ads, that they are true to size. If you wear an XL then order XL. Well, not one single pair fit. I looked like a busted can of biscuits in those things! One of the pairs I couldn’t even get up over my thighs.

    They requested pictures of the panties laying flat against a tape measure, which I provided them. They kept asking for pictures. I sent them pictures a total of three times!

    I’ve asked for a refund at least 5 times. They refuse to refund me for my order. Instead, they’ve offered me a discount on my next order and have said multiple times “on your next order” and “we hope to serve you better on your future orders”. They are not understanding that I WILL NOT BE ORDERING again! Canceling your subscription on their website is impossible. Luckily I used PayPal when I ordered so I was able cancel through them.

    Who is going to continue a subscription in which you have to go to the post office to pay extra shipping, email the company for a refund of the extra shipping and end up with a product you can’t use??? Not me!

    Finally, if this wasn’t bad enough, they’ve deleted my HONEST feedback from their posts and blocked me from leaving comments!

    So, if you’ve thought about purchasing from this company, I advise against it. They do not care about happy customers who have undies they love. They seem to only care that you make orders again and again. I was hopeful and excited and I am truly bummed. I was really excited to get my surprise undies each month. Bummer!

    I would have given them another chance if they had corrected this for me. By, let’s say, replacing my order with undies in the next size up.

    I give them 1 star because the panties are actually really cute but that is all. I wish I could give 0 stars. Horrible experience!

  17. Mya Rose

    This company sucks. Their stuffs runs sooo small. I followed their size chart and even went up a size and one pair I couldnt even get up my thighs. The bralette I ordered should of fit according to their size chart and it barely even covered my nipples, let alone my whole boob. They dont accept returns despite scamming you by selling you terrible products. Terrible customer service as well.