CURATEUR

CURATEUR Reviews + Ratings

         

5 ratings

1. Nicole

   12.29.21

            

   I’m with the below reviewer, AVOID!! Horrible customer service. I placed my order on 11/29/21, followed up multiple times, and still nothing. They said it’s because of the supply chain and they’re waiting on one item?! My question is, why wouldn’t they at least mail everything else, and WHEN/IF the other item ever shows up mail it separately?! They should at the very least take that responsibility, but instead, I get responses with purchase something in their Shoppe and they’ll give you a free gift…it’s mindblowing. So basically zero customer loyalty. I’ve had three friends sign up because of my recommendation, I will no longer recommend this box or anything Rachel Zoe related.
2. Rich S.

   01.06.21

            

   Avoid this company like the plauge. I placed my order on 12/8/20. Then I recieved an email on the 14th saying that my package had shipped with a tracking number. However, the only update the tracking ever gave was “Shipping Label Created, USPS Awaiting Item”. I contacted customer service on the 18th, 21st, and 23rd. Each time they assured me that the box had been shipped and to wait until the 30th. How they expected the package to get delivered without it being scanned once is beyond my comprehension. I contacted them yet again on the 12/30 and 1/4 but neither message was replied to. I had to make a credit card dispute to get my money back. Horrible customer service.
3. Allie

   01.07.19

            

   0 Stars. Charged for 2018 winter box. They did not ship anything.
   I emailed early december and received an automated cancellation of order WITHOUT REFUND. They invited me to re-subscribe ‘if it was a mistake’, however the cancellation was triggered I have no idea. I guess they oversold the winter box and didn’t want to honor the black friday promo on the next fulfillment?
   BUYER BEWARE. FULLY CHARGED AND RECEIVED NO BOX. CUSTOMER SERVICE DOES NOT RESPOND.
4. raindrop

   06.04.18

            

   I love this box because it always offers a really thorough and cohesive curation. It’s not always to my taste, but when it is, it knocks it out of the park. That said, they always offer a discount for new subscribers, so I recommend unsubbing each month to check out the spoilers and any new deals they may have.
5. g_leider

   04.02.18

            

   This has really luxe and on-trend items!