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I pay for this box monthly for my daughter who has 2 kids and is a teacher. She never received the last box that I paid for. This also happened with another box last winter box. This is unusual but I am wondering what the heck is going on. I do not appreciate paying for something and never receiving it. And you can never find a phone number. You are subtracting another amount tomorrow. Can you send last payment back since I did not receive. If not please cancel before you decide to take more money from me????