Pipsticks

Reviews

         

1 rating

1. Lindsey Coxwell

   09.03.19

   So I was super, super excited when I first found this monthly subscription! I partake in a few others like Stitch Fix (my favorite!), Trunk Club, Birchbox and have done a few others here and there. So, they charged me and then I had to wait like 3 or 4 weeks to even receive that package, which sucked. But whatever, when I got it, I loved it and was super happy about it. The next one, same story. They charge, then I waited a few weeks.. for NOTHING. So I email them to let them know, some lady replies apologizing saying they switched their billing system or something and I was a part of a small group that didnt get entered. So it sucked but I wasn’t all that upset. They said theyd issue me a replacement…never came. I emailed maybe another 3 or 4 times over that month’s span and all I got were apologies. Nothing about fixing it or trying to make it right or a discount or expedited shipping to get me the missing packs sooner etc. But then I get charged for a third pack and STILL haven’t received the second one so that’s what started pissing me off! I emailed again and they tried saying my payment not going through on their first try delayed things for the second pack or blah blah.. but no, I was pissed simply because I got charged for a third pack before ever receiving the second one. That’s what they didn’t seem to comprehend. So I send yet another email explaining that and saying to just cancel and refund me and that I may consider coming back in the future but that I was just done for now. Some new lady replied and apologized and refunded me for the second and third packs and then even offered to make the fourth one free. So I thought that was nice of them (my packs are only $10 a piece or so, so its definitely not about the money lol) and so I decided to stick it out… cause all I want are some freaking stickers! (I have an 18 month old and have been trying to build up a scrapbook collection)! But sadly, I have to say that I double checked my email today because I figured it’s late yet again and yeah, it said the fourth pack should have arrived a week ago! I am beyond DONE. I feel like this place is just a scam and they’re hoping when people sign up, they’ll forget about the monthly charge, while Pipsticks is just over there collecting the money. I have worked as a manager for several establishments and some of the biggest rules is to A) make it up to the customer and show that you care by going above and beyond to make things right and then, B) giving that person/account that white glove treatment to ensure it doesn’t happen again!! It’s like they just dont care! I’d rather of had all my packs ship together and finally GET THEM, than a refund and the “next pack free.” Her offering to refund and make the fourth pack free was the right thing to do, but it’s like they dropped the ball for the twelfth time by not ensuring it actually got to me! If they’re not a scam, I’m surprised they dont put a tracking number on it.. that way we can all see where the hell it’s going to after they “ship” it to me! I’m very interested to find out if this is a scam, a one off situation (that happened three times!) or if they’re just not that good at running s business!?!? Just give me the damn stickers! I know you can buy stickers almost anywhere, but the ones I got in that first pack were awesome and not your average or basic ones. If I cant find a new sticker subscription, then here I come Amazon cause I know they’ll have some unique ones too!

   Lindsey
   (UNSATISFIED CUSTOMER)
2. m0xiesnailmail

   02.17.16

            

   I LOVE pipsticks. Their customer service is wonderful and the stickers never disappoint! I look forward to them every month!