Chloe DiTusa 09.22.18 Dear to whom it concerns, I am very unimpressed. I received my box two days ago. However guess what! there was no box! As a birthday gift I gave my friend a card board box, however it was a plain card board box used to send the items. that was supposed to be colorful and have “Myjapanbox’ on front as advertised. That was not very impressive. Secondly the figurine we got HAD DIRT ON IT! Are you kidding me? I had a horrible time with customer service and thought the gift will turn out great, however it was dirty and not as advertised. Why would I want to buy from you again? you advertise I could email you if I make a mistake and want my present expressed. I did, and then you didn’t get back to me till the day before the present would be shipped! Something needs to change. I will not be buying from this website again. Advertised it looks amazing. Reality it’s not. Maybe if i had gotten as advertised and not as dirty I could deal with it being late. But no. I spent 95 dollars for a mess. For something that was supposed to be incredibly expensive I got dirt all over. this was a rip off. Maybe you could explain why this happened to me? However every time I ask there is always an excuse as to why it didn’t happen. Why so many excuses? Why can’t you do as advertised?